Every year, the importance of digitalization is felt more and more strongly, and firstly, it is felt by non-IT companies. When a company decides to keep up with the times, a dilemma arises: hire your staff or use outsourcing. Today we will talk about the benefits and challenges that companies can face using the example of one customer story.
The agony of choice
So that no one is offended, the name of the company will remain a secret, but we will share the specifics of their work. The company was engaged in collecting data on partner violations, doing reviews, and solving the legal problems of the customer. The key problem was the lack of automation in certain areas of work. That is, the operator receiving the call had to fill out a questionnaire and describe the problem in order to conduct a review and give feedback after that. All this took a lot of time and human resources that could be optimized.
This is how the idea of creating a platform arose, where the client could fill out an application and transfer it to specialists in an already prepared form. This would significantly reduce the burden on the support department and make it possible to unify the application system.
But an idea remains an idea until it is realized. The company’s management decided to hire one developer per staff, as it seemed that it would be cheaper.
When hiring a developer in your company, you need to clearly understand that modern IT specialists are far from those old system administrators who were part of any team back in the early 2000s. The modern IT market is already a full-fledged ecosystem with its own characteristics, requirements and interests. There is a metaphor, if you put a fresh cucumber in a jar of brine, then over time, it will become salty. In the case of developers, this statement will not work. Rather, the brine will turn into the water then the developer will easily join the team of bankers or lawyers. On such adventures, most often, low-level specialists go. This is because working with a non-technical team creates a number of difficulties and problems in the work of a developer, plus most often, developers do not like to work in such an environment where there are no other specialists with whom to discuss tasks, and the work culture is very different. Most often, all these issues will lead to the departure or dismissal of the developer.
Outsourcing? – No, it’s expensive!
Let’s imagine that a law firm decides to open a dental office for employees in their office. To do this, she vacates the premises, purchases the necessary equipment, looks for a specialist and introduces him to her team. The last step, although it seems optional, let’s face it, they will all have to contact within the office. How comfortable will the dentist be surrounded by lawyers? From the point of view of the work of any HR department, such a mixture will rather interfere with and reduce the level of employee motivation rather than vice versa.
That is why companies often conclude an agreement with a specialist, as they say, on the side. The execution of such contracts allows all employees to receive the necessary services and at the same time does not create difficulties in the work of the team or the company, and also saves from unnecessary expenses for premises and equipment. This is one of the reasons why the outsourcing market is growing stronger. Today, it is more profitable to hire a team for a specific project and then leave 1-2 people to support it than to pay thousands of bills for paying specialists whose qualifications and work cannot even be assessed with the risk of closing the department.
How did our story end?
In general, it is already clear that the company did not succeed at the very beginning of its history. After some time, they were able to find a specialist who took up the job, but the case ended before it even really began. For the developer, there was no exact TOR, the developer could not just take and do what he wants. The TK, as he understood it, was set by one of the company’s managers, of course, the smartest, but he did not know the knowledge of how to develop software projects, and what stage it was needed at, so he set the tasks as he understood. As a result: there is no product, and the funds are wasted.
Then they turned to an outsourcing company, where they underwent a business analysis stage, at which they worked out all the requirements, made a prototype, and it became clear what exactly needs to be developed directly by the developer and what kind of specialist needed for this.
The moral of the story is very simple: outsourcing is a tool in the hands of skilled management that can meet the needs and complete the tasks while saving time, money and nerves.